SAP Knowledge Base Article - Preview

2653782 - Deleting voicemails with e-mails do not work with remote SMTP

Symptom

  • You have configured SAP Contact Center "CCtr" to remove voicemails
  • This use to work when using a local SMTP server but does not work when SMTP is remote/external
  • Voicemails are not deleted in scenarios where the e-mail notification is used


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11, remote SMTP, voicemail, deletion , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.