SAP Knowledge Base Article - Public

2653050 - The amount of views icon on a Group Overview page is no longer clickable.

Symptom

 The amount of views icon on a Group Overview page is no longer clickable.

views.jpg

Image/data in this KBA is from SAP internal systems, sample data, or systems. Any resemblance to real data is purely coincidental.

Reproducing the Issue

  1.  Navigate to any SAP Jam Group where you are an Admin (or do the same with Content Administration enabled)
  2. At the top of the Group attempt to click on the group view number

Cause

  • Since the 1805 release a new feature 'Allow User Level Reporting' has been added. By default this feature is disabled. 
  • When disabled content item owners can no longer view a list of unique viewers and downloaders for their document and also views on Overview page.

Resolution

You need to enable 'Allow User Level Reporting' in 'Admin' - 'Product Setup' - 'Features.'

There is also an option 'Enable the Restrict access to Company Admins only' option. If enabled only Company Admins can view the information.

allow.jpg

Keywords

viewcount, "view count", view-count, eye, "eye button" , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-GRP , Group Issues , Problem

Product

SAP Jam Collaboration all versions