You noticed that some tickets related to social media are duplicated on the system.
SAP Hybris Cloud for Customer
Reproducing the Issue
Go to the Service work center.
- Open the Tickets view.
- On the list, see that there are duplicated Tickets related to Social Media Channels, such as Facebook and Twitter.
The Social Media import runs are scheduled to a short period of time. In some occasions, if the runs have re-occurance of one minute, for example, the system will still be with one run in process when the next one begins, causing the same pool of post to be considered.
To solve the case, please adjust the time of occurance of the Social Media Import Runs.
More information can be found on the Help Document Scheduling a Social Media Message Import Run.
KBA , LOD-CRM-SC-SM , Social Media , How To