You have a ticket which is not assigned to a processor for now, which means the "Assign To" field is blank.
Now if logon user edit the Ticket and change some particular fields, such as 'Incidnet Category' or 'Customer' or add notes, the incident will be assigned to the logon user automatically.
SAP Hybris Cloud for Customer
Ticket, Logon User, Current User, Assign to, Processor , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-PM-SRV , C4C Product Management - Service , How To
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