SAP Knowledge Base Article - Preview

2650871 - While using TLS 1.2 only, some Contact Center components are not able to connect to the Databases


  • Customer tries to disable TLS 1.0 and TLS 1.1 on Windows Server
  • Security requirement is that only TLS 1.2 should be allowed on the system
  • Some components in SAP Contact Center (CCtr) are not able to connect to the databases
    • Logs capture similar errors:
      • ERR> Exception in CheckDBConnectivity(). Reason: SQLDriverConnect failed ([Database Name]/08001/[Microsoft][ODBC SQL Server Driver][Shared Memory]SSL Security error|[Database Name]/01000/[Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (SECCreateCredentials()).)
      • ERR> AgentServer: Access control information loading failed...



  • SAP Contact Center 7.0
  • Microsoft SQL Server 2008/R2
  • Microsoft SQL Server 2012/R2
  • Microsoft SQL Server 2016/R2


SAP Business Communications Management 5.5 ; SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Security, Certificates, TLS, connection errors, ODBC , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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