- My Team Tile shows zero matrix reports;
- Indirect reports are not available in My Team Tile;
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Log in to Instance as a Matrix Manager
- Go to Home Page
- My Team Tile does not shows matrix reports
Cause of this issue is "Matrix Report Threshold" value for number of indirect reports which can be set in the back-end (Provisioning). This is used to limit the number of persons displayed in the Org Chart and My Team tile. If a matrix/custom manager has matrix/custom reports that exceed this threshold, then zero matrix/custom reports are shown.
Please contact your Implementation Partner, in case you do not have an active contract with one, please reach out to Customer Support and ask them to check the value for "Matrix Report Threshold" in back-end (Provisioning) which can be found in Company Settings.
If the value there is zero then make increase the value up to a maximum of 25. If a matrix/custom manager has matrix/custom reports that exceed this threshold (maximum 25), then zero matrix/custom reports are shown. We do not truncate the list of matrix/custom reports, we eliminate them entirely.
zero matrix reports - My Team Tile - no matrix reports showing , KBA , LOD-SF-PLT-HOM , Home Page , Problem