SAP Knowledge Base Article - Public

2650825 - My Team Tile does not show matrix reports

Symptom

  • My Team Tile shows zero matrix reports;
  • Indirect reports are not available in My Team Tile;

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Log in to Instance as a Matrix Manager
  2. Go to Home Page 
  3. My Team Tile does not shows matrix reports

Cause

Cause of this issue is "Matrix Report Threshold" value for number of indirect reports which can be set in the back-end (Provisioning).  This is used to limit the number of persons displayed in the Org Chart and My Team tile. If a matrix/custom manager has matrix/custom reports that exceed this threshold, then zero matrix/custom reports are shown.

Resolution

Please contact your Implementation Partner, in case you do not have an active contract with one, please reach out to Customer Support and ask them to check the value for "Matrix Report Threshold" in back-end (Provisioning) which can be found in Company Settings.

If the value there is zero then make increase the value up to a maximum of 25. If a matrix/custom manager has matrix/custom reports that exceed this threshold (maximum 25), then zero matrix/custom reports are shown. We do not truncate the list of matrix/custom reports, we eliminate them entirely.

See Also

 KBA 2462132 - Matrix Reports Not Showing On Org Chart

Keywords

zero matrix reports - My Team Tile - no matrix reports showing , KBA , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HXM Suite all versions