SAP Knowledge Base Article - Public

2650223 - Sales order actions button, shows option "Submit for Approval" instead of just "Submit"

Symptom

Sales order  has the default action as "Submit", before the project scoping question  was done for enabling multilevel approval in sales order.

Once multilevel approval question is scoped for sales order in configuration, slaes order has the action button option available as "Submit for Approval" .

Is there a way this "Submit for Approval" can be changed to "Submit" in sales order?

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Sales order Workcenter.
  2. Choose relevant Sales Order.
  3. Select the button Actions, available option is "Submit for Approval". You dont see the option "Submit"

Cause

  1. "Submit" action is not available for orders which are integrated to ERP. Only available option in this scenario  in sales order action button is "Submit for approval". This is  not related to scoping question in the “Approval for sales order”.

  2. Check the Business Object used for the Sales Oder. In sales order as Business Object , "submit for approval " is the only option available in action button. "Submit" option is not supported for Sales Order Business Object.                               

Resolution

This is an expected system behavior.

  1. As per design the button Submit For Approval will be visible always in Sales Order action button. However it is enabled only if multi step approval step is configured and the order needs approval.

  2. Submit for Approval option in sales order cannot be edited. You can hide this action via Key User Tools adaptation mode.

Keywords

Sales order, Submit for approval, Submit, Action, Option, approval, Sales order Business Object , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808