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2649401 - Error: "An error occurred while retrieving the trend data from the database (MON00009)" in the Monitoring History

Symptom

  • Error "An error occurred while retrieving the trend data from the database (MON00009)" is displayed while checking the history of a watch under Monitoring which is configured to use Hana Database
  • The error details are blank
  • No data is written into the Mot_* tables
  • Enabling High tracelog level for the monitoring service reveals the following exception in APS GLF trace:
    "EXCEPTION [unknown←|unknown←|ID:0]com.sap.connectivity.cs.library.ConnectionServer{com.businessobjects.connectionserver.Environment}.CreateJob: [com.businessobjects.connectionserver.DBDError: [unixODBC][Driver Manager]Data source name not found, and no default driver specified"


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Supported Linux Operating System
  • Hana DB 1.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

MON00009, Monitoring, History, Auditing, Hana DB, BI 4.1, BI 4.2, ODBC, unixODBC, Driver, odbc.ini, Data source, BI, Linux, RedHat, Suse, History, Watch, Error, DSN, libodbcHDB.so, SIA, server , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-MON , BI platform monitoring , Problem

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