SAP Knowledge Base Article - Public

2649385 - Offboarding activities are not being created - Onboarding 1.0

Symptom

  • Offboarding activities are not appearing in Work Queue after initiating Offboarding from Employee Central.
  • Error message ErrorCode - 500; ErrorMessage - Can't update AssignedTo column when creating Offboarding activity.

Environment

SAP Successfactors Onboarding 1.0

Reproducing the Issue

  1. Initiate the termination Event in Employee Central;
  2. Check the Onboarding Work Queue.

Cause

One of the possible causes is that you don't have a process filter set in Onboarding Superadmin > Processes.

Resolution

  1. As the first step, please check all the settings described in the following article: 2396648 
  2. After that, please go to Onboarding >Processes > Process Filter;
  3. For the Offboarding process you should have a condition such as this one: IF PROCESS EQUALS OFFBOARDING

Keywords

offboarding, process, filter, not, set, onboarding, 1.0 , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-OFF , Offboarding , Problem

Product

SAP SuccessFactors Onboarding all versions