An Agency candidate is not receiving an e-mail to let them know that they have been unsuccessful.
SAP SuccessFactors Recruiting
The option "Do not send if agency candidate" has been ticked under the status in the Applicant Status Configuration
In order for the Agency Candidate to receive email notification that they have been unsuccessful you will need to uncheck the "Do not send if agency candidate" option in the Applicant Status Configuration.
- Go to Admin Center
- Select Recruiting
- Edit Applicant Status Configuration
- Pick the relevant Status Set and select Take Action
- Go to External Candidate and uncheck "Do not send if agency candidate"
- Click Save
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