SAP Knowledge Base Article - Public

2648204 - Disqualification Email does not send to Candidate - Recruiting Management

Symptom

There are no disqualification emails sent to Candidate.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Disqualify Candidate via Pipeline
  2. Select disqualification status
  3. Apply Updates
  4. Wait for the Disqualification via the email of the candidate

Cause

There are two possible causes of the scenario:

  1. There are no email notification on Edit Applicant Status for the specific Disqualified Status

    2018-05-25 00_16_29-SuccessFactors_ Admin Center.png
  2. Return Email Address Information -> Delay Emails to Disqualified Candidates (in hours) is not checked

    2018-05-25 00_29_32-SuccessFactors_ Admin Center.png
  3. Refresh Delay Emails to Disqualified Candidates (in hours)
  4. Candidate Status Delay Message should be successful. (Backend check)
  5. Check if email was sent out by Mail Server

Resolution

Here are some steps to fix if disqualification email are not being sent out:

  1. Check if there are any email template that is on the Candidates (External / Internal candidate) -> Edit Applicant Status Configurationm
  2. Check Recruiting Settings if Delayed email checkbox is checked. Manage Recruiting Settings ->  Check Delay Emails to Disqualified Candidates (in hours)
  3. Refresh Delay Emails to Disqualified Candidates (in hours)
  4. Currently a delay can be configured only for the 'Disqualified Candidates' and this delay will not work if the candidates are moved automatically to 'Requisition status' when the requisition is closed.
  5. If the above 4 Solutions above does not work, kindly create a CS ticket and ask if Monitor Job: Candidate Status Delay Message was successful
  6. If yes, provide the Email address of the candidate and the timestamp on when it was sent so that CS can check the Mail Server.

See Also

2081613 - Error - No Older Than Time cannot be empty - Don't send emails older than (in days) - Recruiting

2146039 - Recruiting: Delay Emails details

Keywords

Disqualification email , KBA , requisition closed , status , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions