SAP Knowledge Base Article - Public

2648081 - Recurring Invoices are not Created

Symptom

Recurring invoices were created successfully earlier but has stopped now.

And even though now you create new Recurring invoices runs the invoices are still not created.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Supplier invoicing work center
  2. Go to recurring invoices view
  3. Select an Active document
  4. Under details go to Invoice history tab

where you don't see invoices as per the recurrence pattern you maintained.

May be you will see  no invoices at all, or few invoices were created later invoices are not getting created.

Cause

Cause 1:

Since no job exists thus the invoices are not getting created.

case1:If you have selected the job run and click on cancel Job, thus job is canceled and it will not be visible under All scheduled jobs any more.

 or 

case 2:While rescheduling the job, if you choosen schedule immediately or use any other option other than 'Recurrence' option then also job gets completed and will not visible any more.

Cause 2:

If job already exists as mentioned above then run date and time is not yet reached or occured.

Resolution

For Cause 1:

Job run will get created again by system automatically the next day if this issue happens in Production tenant only.

Once the Job is available ensure you never cancel it or ensure to reschedule the job only using Recurrence option to avoid this issue in the future.

Please raise incident if you face this issue in test,development or demo tenant and we shall create a job in backend manually.

For Cause 2:

Steps to check whether the job exists or not :

  1. Go to Application and User Management
  2. Go to Background jobs
  3. Choose all scheduled jobs
  4. Search for job Run with description 'Recurring Invoice for All Buyers'

Steps to check "Next start date/time" of the run:

  1. Go to application user management
  2. Go to  background jobs view
  3. Select"Recurring invoicing for all buyers" 
  4. You see that it has date and time  of next job run.
  5. The time zone is same as what you have set under personalize settings.

 Steps to reschedule the Job run:

  1. Go to application user management
  2. Go to  background jobs view
  3. Select"Recurring invoicing for all buyers" click on Reschedule button
  4. Enter date as next day and time as 00:30 in UTC ( convert time 00:30 in UTC to your time zone same as your personalize settings and enter the time).

See Also

2910570 - Error message:Creation date of next invoice is before current date

Keywords

Recurring  Invoice, Invoice Job Not Appearing, Background Job Disappeared, Recurring invoices are highlighted in pink,Creation Date of Next Invoice , KBA , recurring job not available , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign all versions