SAP Knowledge Base Article - Preview

2647731 - Exception in Promotion Engine Results page when order or cart contains products with discount row applied


When a user opens the "Promotion Engine Results" page in backoffice of an order or cart which contains a product with a discount row applied, "Internal server error" exception is shown, and the following error logs appear.

de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: Cannot find AbstractRuleBasedPromotionActionModel by guid testOOTBbug
at de.hybris.platform.servicelayer.util.ServicesUtil.validateSingleResultWithType( ~[coreserver.jar:?]
at de.hybris.platform.servicelayer.util.ServicesUtil.validateIfSingleResult( ~[coreserver.jar:?]
at ~[promotionengineservicesserver.jar:?]
at ~[promotionengineservicesserver.jar:?]
at ~[promotionengineservicesserver.jar:?]
at de.hybris.platform.converters.impl.AbstractPopulatingConverter.populate( ~[classes/:?]
at de.hybris.platform.converters.impl.AbstractConverter.convert( ~[classes/:?]
at de.hybris.platform.servicelayer.dto.converter.Converter.convertAll( ~[coreserver.jar:?]
at ~[promotionengineservicesserver.jar:?]
at ...

Internal Server error.png



SAP Hybris Commerce 6.0 - 6.7


SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP Hybris Commerce 6.4 ; SAP Hybris Commerce 6.5 ; SAP Hybris Commerce 6.6 ; SAP Hybris Commerce 6.7


Promotion Rule Engine; Results; Discount; Exception; Cart; Order Entry Page; newpromotionsengine , KBA , CEC-COM-CPS , SAP Commerce , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.