SAP Knowledge Base Article - Preview

2647507 - What is DirectAccess and how it is configured in SAP Contact Center

Symptom

You would like to understand what DirectAccess "DA" is and what documentation you could refer to configure such functionality


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Direct Access , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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