SAP Knowledge Base Article - Public

2646455 - Application Error on Manage Pending Hires - Recruiting Management

Symptom

  • When trying to hire a candidate via Manage Pending Hires, an application error occurs.
  • Why is this error occurring and how can this be fixed?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Successfactors Recruiting Management

Reproducing the Issue

  1. Go to Admin Center > Manage Pending Hires
  2. Choose a candidate > Select Hire
  3. Complete the details and click Next
  4. Choose Submit > application error will occur:

application error.PNG

Cause

  • Per our logs the specific error id gives the error exception: "Hired flag should be enabled for only one status set item".
  • Then per checking the Application Status Configuration (either via Admin tool or Provisioning), there was no "Hired" option on any status:

Hired - None.png

Resolution

  1. Go to Admin Center > Edit Applicant Status Configuration OR Provisioning > Applicant Status Configuration
  2. Edit the Default or the Application status set that's being used
  3. Then make sure that only one of the status was set to "Hired" as Hirable option

See Also

KB article 2249957 - Error when trying to hire an applicant using Manage Pending Hires - Recruiting Management / Employee Central

Keywords

SF, Success Factors, RCM, not able to hire candidate

, KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions