- Customer tries to use SAP Convergence from FP11, FP12 or FP13 package, but it’s not connecting to SAP Contact Center server
- In logs you find errors such as:
- LaunchPad -> Could not load file or assembly 'CLR_Wrapper, Version=7.0.6561.26231, Culture=neutral, PublicKeyToken=null' or one of its dependencies.
- An attempt was made to load a program with an incorrect format. at BCMStateMachine.Terminal.Login(Boolean _usePhone)
- SAP Contact Center 7.0.11
- SAP Contact Center 7.0.12
- SAP Contact Center 7.0.13
- SAP Convergence
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, convergence, cannot connect , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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