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2644461 - Unsuccessful authentication calls are causing false alerts in System Monitoring

Symptom

You see a red rating in System Monitoring due to the following error: "[RC=600] URL http://<host>:<port>/sap/bc/ping called unsuccessfully [Reason: the user '<System ID>/sapj2ee/com/user' (type: 0) is not found in agelet configuration global.configuration]" under Technical Instance for metric Instance Local Http Availability.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

#SOLMAN, SM_WORKCENTER, SOLMAN_SETUP, metric configuration, false alerts, fake alert, USE_AUTHENTICATION, RC, 600, SysMon, SAPPingHttpCollector , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-DIA , Diagnostics , SV-SMG-MON-SYS , System Monitoring , Problem

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