SAP Knowledge Base Article - Preview

2643600 - The "End" button in CRM IC WebClient does not end the Action Item and the interaction in a system integrated with SAP Contact Center

Symptom

  • Hitting the "End" button to end the ERMS action item does not end the interaction in the CRM IC Web Client
  • ICI trace captures the error: "Server was unable to process request. ---> Value cannot be null. Parameter name: key"
    End_error.png
  • OII logs the following:
    EXC> System.ArgumentNullException: Value cannot be null.
    Parameter name: key
    at System.Collections.Concurrent.ConcurrentDictionary`2.TryGetValue(TKey key, TValue& value)
    at WicomOII.OIIState.TryGetActivity(String messageId, FolderType ft)
    at WicomOII.OIIState.GetActivity(String messageId, FolderType ft)
    at WicomOII.OIIState.GetAction(String messageId)
    at WicomOII.ActionItem.End(String actionItemId)
    at WicomOII.IciMessageService.end(String actionItemId)


Read more...

Environment

  • SAP Business Communication Management Support Pack 7.0.1
  • SAP Business Communication Management Support Pack 7.0.2
  • SAP Business Communication Management Support Pack 7.0.3
  • SAP Business Communication Management Support Pack 7.0.3.100
  • SAP Business Communication Management Support Pack 7.0.4
  • SAP Business Communication Management Support Pack 7.0.4.100
  • SAP Business Communication Management Support Pack 7.0.5
  • SAP Business Communication Management Support Pack 7.0.6
  • SAP Business Communication Management Support Pack 7.0.6.100
  • SAP Contact Center Support Pack 7.0.7
  • SAP Contact Center Support Pack 7.0.8
  • SAP Contact Center Support Pack 7.0.9
  • SAP Contact Center Support Pack 7.0.10
  • SAP Contact Center Feature Pack 7.0.11
  • SAP Contact Center Feature Pack 7.0.12
  • SAP Customer Relationship Management 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

SAP Contact Center, CCI, CRM, Action, push, Online Integration Interface, Ended, CL_CRMCMP_B_CUCOIDENT_IMPL, METH CL_CRMCMP_B_CUCOIDENT_IMPL , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA , Communication Channels , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.