SAP Knowledge Base Article - Public

2642994 - Time considered for scheduled reports - Reporting and Analytics

Symptom

A report was scheduled to run at a specific time but it does not start on the selected time.  Moreover, the data returned is not correct.

Environment

SAP SuccessFactors Workforce Analytics

Cause

The user scheduled it at a time equivalent to their local time and did not consider server time.

Resolution

Please consider server time or the timezone of the server where the instance resides.

For example, DC4 follows EST time.  While DC10 follows AEDT.

If a user, who has a local time of EST set for their BizX profile ,schedules a report job in DC10 to run at 11 PM EST of today's date, please note that the report will consider tomorrow's or the the next day's date  (in the morning AM server time as runtime) since it follows AEDT.  This will matter if you intend to pull the current day's data based and you are expecting it to be based on EST time.  So you will need to adjust the timing of the scheduled report with the server timezone in mind.

Keywords

report timezone, report schedule not running on time, scheduled job running late, scheduled job running earlier, report not returning today's data , KBA , LOD-SF-ANA-ADV , Advanced Reporting (ODS) , Problem

Product

SAP SuccessFactors HXM Suite all versions