SAP Knowledge Base Article - Public

2641862 - Ticket Detail View Displayed Instead of Ticket Quick Create

Symptom

Ticket detail view is displayed instead of the ticket quick create when creating a new ticket.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Ticket view.
  3. Click the New button.

OR

  1. Click the New Ticket icon (+).

You can see that the full detail view is displayed instead of the normal quick create window.

Cause

"Create tickets in detail view" is enabled in the system.

Resolution

To disable the detail view, you have to use the following steps:

  1. Go to the Administrator work center.
  2. Select the Social and Service view.
  3. Click the Ticket configuration hyperlink.
  4. Remove the flag from the checkbox "Create tickets in detail view".
  5. Log off and log on again to activate the change.

See Also

2842024 - Sales Quote Detail View Displayed Instead of Sales Quote Quick Create

Keywords

Ticket, Detail View, Quick Create. , KBA , ticket , quick create , detail view , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions