Ticket detail view is displayed instead of the ticket quick create when creating a new ticket.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work center.
- Select the Ticket view.
- Click the New button.
- Click the New Ticket icon (+).
You can see that the full detail view is displayed instead of the normal quick create window.
"Create tickets in detail view" is enabled in the system.
To disable the detail view, you have to use the following steps:
- Go to the Administrator work center.
- Select the Social and Service view.
- Click the Ticket configuration hyperlink.
- Remove the flag from the checkbox "Create tickets in detail view".
- Log off and log on again to activate the change.
Ticket, Detail View, Quick Create. , KBA , ticket , quick create , detail view , LOD-CRM-SRP , Service Request Processing , Problem