You want to add an Activity or create follow-up documents such as Lead to a Campaign; but the buttons to add the Activities (Phone Calls, Tasks, E-Mails) are greyed out.
SAP Hybris Cloud for Customer
Reproducing the Issue
Prerequisite: a Campaign ABC in status Planned (ABC is the name of the Campaign).
Go to the Sales Campaign workcenter.
- Go to the Campaigns view.
- Open the Campaign ABC.
- Go to the Activities facet.
Result: the buttons to add any Activity (Phone Calls, Tasks, E-Mails) are all greyed out.
The Campaign ABC is in status Planned or In Approval, etc.
Activities and follow-up documents such as Lead can only be added to Campaigns in status Active. This is the designed system behaviour.
You need to activate the Campaign ABC before you can add an Activity:
- Follow steps 1-3 as per above.
- Click the button Actions and then choose Activate.
campaign, activities, phone call, task, e-mail, planned, active , KBA , LOD-LE-MKT-CPG , Campaign Processing , Problem