You are not able to add text in Portal reply option as it is grayed out in Responsive UI /Fiori Client.
SAP Cloud for customer
Reproducing the Issue
Login to Fiori Client/ Responsive UI
- Go to Service Work Center
- Go to Tickets view
- Open any ticket of source 'Internet'
- Navigate to 'Interactions' tab
- Click on New or Reply button
- Navigate to Portal option
- Text box is grayed out
Necessary scoping question is not selected in your system.
Log in to HTML5 UI
Go to Business Configuration Work Center
Go to Implementation view
Open Edit Project Scope
Navigate until step 4 Questions
Select Service-> Customer Care
Select Communication for Customer Care
Flag the question "Would you like to extend your customer service scenarios to include an external customer service portal?"
Click on Next and Finish
Portal reply, grayed, Fiori, RUI, ticket , KBA , portal reply grayed fiori rui ticket , portal , greyed , LOD-CRM-SRP-INT , Ticket Interactions , Problem