SAP Knowledge Base Article - Public

2640966 - Journal Postings Missing For Customer Invoice

Symptom

The Journal Postings are missing for the Customer Invoice.

Environment

SAP Business ByDeesign

Reproducing the Issue

  1. Go to the Customer Invoicing Workcenter.
  2. Navigate to the  Invoice documents view.
  3. Select the customer invoice in question XYZ(XYZ refers to the customer invoice).
  4. Navigate to the document flow tab and there are no journal entry postings icon available.
  5. The invoice is in Released status and does not have any errors or unfinished tasks.

Cause

The are no financial postings for customer invoice XYZ because the permanent establishment ID 9999 (9999 refers to tthe establishment id) doesn't belong to company 1000(1000 refers to company) now and this could have occured due to the Organizational changes.

Resolution

To resolve this issue, you need to cancel the invoice XYZ and re invoice with the correct organizational data.

Keywords

Journal missing, Customer invoice incomplete , KBA , journal missing , customer invoice incomplete , AP-CI-CI , Customer Invoice , Problem

Product

SAP Business ByDesign all versions