SAP Knowledge Base Article - Public

2640730 - Unable to use the ZoomIn Functionality in Reports


In the 1805 release, the ZoomIn functionality was delivered, so our customers were able to perform a more detailed analysis when working with Report data, Dashboards, etc. You are looking forward to use the new functionality in your system, however, you noticed that even though your system is updated, the functionality seems to be missing.

You also noticed that when working with the XXX Dashboard, this functionality also seems to be missing.


SAP Hybris Cloud for Customer.

Reproducing the Issue

In order to reproduce this behavior, follow the steps below:

  1. Access your system.
  2. Go to Business Analytics Work Center.
  3. Go to Design Reports View.
  4. Search for Report XXX.
  5. Open and Run the Report.
  6. In the proper enviroment, try to zoom in the screen to use the functionality.
  7. Notice that it seems to be unavailable.


Currently, this functionality is only available when you are working in the Tablet version of the specific system.

For the Dashboard scenario, this functionality was designed to work only when the object is a Report, hence it is not available for Dashboards use, even though using it in the Tablet version.


The ZoomIn specific functionality is currently delivered only for the Tablet version of the specific product you are using.

The Tablet Operational System supported are Android and IOS.


ZoomIn; Report; Dashboard; Business Analytics; Tablet; Android; IOS; Analytics; Zoom; , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions