SAP Knowledge Base Article - Public

2638034 - Fields in OnboardingCandidateInfo in Manage Data is Blank - Onboarding 1.0 [Integration with BizX]

Symptom

Candidate record in OnboardingCandidateInfo is blank but it has a value in SAP SuccessFactors Recruiting and Onboarding activity

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

Missing Field Values in OnboardingCandidateInfo 

  1. Login to SAP SuccessFactors HCM and go to Admin Center
  2. Under Tools, search and find Manage Data
  3. In the first search field, enter OnboardingCandidateInfo  and add the HRDataID or Applicant ID in the second field
  4. Fname and Lname or other fields are missing values

Audit Trail Error Message in Onboarding Record of Candidate

  1. Login to SAP SuccessFactors HCM and go to Onboarding
  2. Open the audit trail of a candidate in Work Queue
  3. Look for SF_Integration and verify if error is received

Cause

Missing standard keys in the Data Dictionary

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

Due to missing standard keys in the Data Dictionary under Integration namespace, error is received in different parts of the application. To help identify, resolve, and see the standard keys, check KBA 2481227.

See Also

Related Knowledge Base Articles

  • Understand why it is not possible to add or delete keys in data dictionary (EC-CandidateCreated, EC-PostPHV, and EC-PaperWorkDone), see KBA 2690016
  • This KBA 2414284 will explain why OnboardingCandidateInfo is not updated
  • Why does Pre-day 1 E-mail not receive by candidate? Find out in KBA 2417987

Keywords

SAP SuccessFactors, Onboarding, Key Integration, Manage Pending Hires, Standard Keys, EC-CandidateCreated, EC-PostPHV, EC-PaperWorkDone, EC-UpdateHireData, Data Dictionary, Edit, tag, Missing Functionality, Integration with BizX, ONB-21269, fname,lname, FirstName,LastName, OCI, Onboarding , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding all versions