SAP Knowledge Base Article - Public

2637848 - An error is displayed from changing the Reason for Rejection on a sales document

Symptom

  • Message SD_S4H_ODATA_COM_MSG/00: Item rejection reason could not be changed for the document is encountered.
  • Error message /IWBEP/CX_MGW_BUSI_EXCEPTION is displayed when trying to change the Reason for Rejection in a Sales document.
  • Is it possible to modify the Reason for rejection on a Debit Memo Request?

Environment

  •  Sales and Distribution (SD)
  •  SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Manage Debit Memo Request.
  2. Select a Debit Memo Request.
  3. Reject All Items.
  4. Try to change/modify the Reason for Rejection for another.
  5. An error message is displayed: Item rejection reason could not be changed for the document.

Cause

  1. The new action call will not update the document. If a rejection status is already set for an item, it will not be overwritten.
  2. The document is already fully invoiced and completed, it cannot be rejected anymore.

Resolution

It is standard system behaviour that an error message is raised informing the user that a change is not possible.

Keywords

SD_F1988_DMR_WL_SRV debit memo request, credit memo request, quotation, DMR, CMR, , KBA , SD-SLS , Sales , SD-SLS-SO , Sales Orders , Problem

Product

SAP S/4HANA Cloud all versions