SAP Knowledge Base Article - Preview

2637838 - NWA "System Overview" shows grey lights and N/A status - Best Practices for Troubleshooting

Symptom

NWA "System Overview" shows blank page or grey lights and N/A status:

Syste_Overview_Grey.PNG

DefaultTrace<X> files might show the following exceptions:

  • EXCEPTION 1:

#BC-ESI-WS-JAV-RT#
[...]
Invalid Response code (401). Server [http://<hostname>:5<XX>13/<There might be SAPControl.cgi, SAPCCMS.cgi, etc>] returned message [Unauthorized]. Http proxy info:  none
[EXCEPTION]
com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401). Server [http://<hostname>:<port>/SAPControl.cgi] returned message [Unauthorized]. Http proxy info:  none
[...]
 at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.handleSOAPResponseMessage(SOAPTransportBinding.java:595)
[...] 
 at p1469812098348.SAPControl_Stub.j2EEGetProcessList(SAPControl_Stub.java:485)
 at com.sap.tc.lm.itsam.core.techsystem.SAP_ITSAMJ2eeInstanceBootstrap_Impl.refreshJ2eeProcesses(SAP_ITSAMJ2eeInstanceBootstrap_Impl.java:162)
 at com.sap.tc.lm.itsam.core.techsystem.SAP_ITSAMJ2eeInstanceBootstrap_Impl.getSAP_ITSAMJ2eeInstanceBootstrapJ2eeProcessPartComponent(SAP_ITSAMJ2eeInstanceBootstrap_Impl.java:1081)
 at com.sap.tc.lm.itsam.core.techsystem.SAP_ITSAMJ2eeInstanceBootstrapWrapper.getAttribute(SAP_ITSAMJ2eeInstanceBootstrapWrapper.java:474)
[...]

  • EXCEPTION 2:

#BC-ESI-WS-JAV-RT#
[...]
Invalid Response code (401). Server [http://<hostname>:5<XX>13/<There might be SAPControl.cgi, SAPCCMS.cgi, etc>] returned message [Unauthorized]. Http proxy info:  none
[EXCEPTION]
com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401). Server [http://<hostname>:<port>] returned message [Unauthorized]. Http proxy info:  none
 at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.handleSOAPResponseMessage(SOAPTransportBinding.java:596)
[...]
 at com.sap.engine.services.webservices.espbase.client.jaxws.core.WSInvocationHandler.processTransportBindingCall(WSInvocationHandler.java:168)
[...]
 at com.sun.proxy.$Proxy<XXXX>.<a certain method>(Unknown Source)
[...]
 at com.sap.monitoring.ws.JEEMONWS.retrieveSystemState(JEEMONWS.java:89)
[...]

  • The following entries might be found for both exceptions:

#BC-JAS-ADM-MON#
[...]
System State Retrieval failed:
[EXCEPTION]

javax.xml.ws.WebServiceException: Invalid Response code (401). Server [http://<host>:5<XX>13/<There might be SAPControl.cgi, SAPCCMS.cgi, etc>] returned message [Unauthorized]. Http proxy info:  none
[...]

  • EXCEPTION 3:

[...]
#Error#com.sap.monitoring.ws.JEEMONWS#

#BC-JAS-ADM-MON#sap.com/tc~monitoring~webservice~app#C0000A000044150F0000000200BE00E6#719055850000000005#sap.com/tc~monitoring~webservice~app#com.sap.monitoring.ws.JEEMONWS#Guest#0##3C501437EBA011E9ACCA00002ADBEBEA#3c501437eba011e9acca00002adbebea##0#Thread[HTTP Worker [@1595791951],5,Dedicated_Application_Thread]#Plain##
JEEMONWS: Access denied due to MBean permissions#
[...]

  • EXCEPTION 4:

[...]
com.sap.engine.services.jmx.exception.JmxSecurityException: Caller RUNAS_dnmmrm not authorized, required permission missing (javax.management.MBeanPermission -\#registerProvider)
[...]
Caused by: java.security.AccessControlException: access denied (javax.management.MBeanPermission -\#registerProvider
[...]

  • Sometimes no relevant exceptions or entries can be found in DefaultTrace<X> files.


Read more...

Environment

SAP NetWeaver Application Server for Java 7.1X/7.2/7.3X/7.4/7.5

Product

SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

System Overview, Overall Status, Availability and Performance, grey, gray, gery lights, gray lights, N/A, N/A status, status N/A, sapcontrol, sapcontrol service, sapstartsrv, system monitoring, monitoring, CCMS monitoring, sapccms, Unauthorized, TransportBindingException, com.sap.tc.lm.itsam.core.techsystem, com.sun.proxy.$Proxy, WebServiceException , KBA , BC-JAS-ADM-MON , Monitoring , BC-CCM-MON , CCMS Monitoring & Alerting , BC-CST-STS , Startup Service , BC-JAS-WEB , Web Container, HTTP, JavaMail, Servlets , BC-JAS-SEC-AUT , ACLs, J2EE Roles, UME Actions , BC-NWA-INC-DEV , Development Tools (generators, plugins, etc) , BC-JAS-ADM-LOG , Logging , BC-ESI-WS-JAV-RT , Runtime , BC-JAS-ADM-ADM , Administration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.