SAP Knowledge Base Article - Public

2636983 - Employee import failing to update other fields for inactive users

Symptom

  • When updating a user to inactive via a employee import, if trying to update other fields in the import at the same time, only the user status updates to "inactive". All other changes to fields fail to update with the import;
  • Trying to update an inactive user field, the data is not updated.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

You can reproduce the issue via employee Import (Manual import from BizX or a Provisioning Employee import) doing the below steps:

  1. Set "status" to "inactive" for user in question.
  2. Update another field for example "termination date" for the same user.
  3. Run the import (do not select the option "process inactive employees").
  4. Once the import has completed see the user status is now inactive but the termination date has not changed.

Cause

Status is updated to "inactive" as a first step so without selecting the option "process inactive employees" the system cannot update any other field.

Resolution

Ensure you select the option "process inactive employees" when running the import.

Note: There are fields that can only be updated when the user is "active", for example the below fields:

  • Custom manager;
  • Second manager;

Keywords

Inactive, update inactive user, update inactive employee, unable to update fields in user import , KBA , LOD-SF-PLT-UIM , Employee Import Issues , LOD-SF-PLT-USR , User Management , Problem

Product

SAP SuccessFactors HXM Suite all versions