SAP Knowledge Base Article - Public

2633064 - Reason for Status Pop Up Is Not Showing When Set as Lost From the Worklist View

Symptom

You noticed the pop up "Reason for Status" is not appearing when you set from the worklist view.

Environment

SAP Hybris Cloud for Customer 1802/05

Reproducing the Issue

  1. Go to the Sales work center.
  2. Click on Opportunities view.
  3. Select the opportunity ABC (ABC represents the ID of the opportunity).
  4. Click in the cogwheel icon.
  5. Select Set as Lost.
  6. The pop up "Reason for Status" is not going to show.

 

Cause

The reason why it is not showing is because from the worklist view user has the possibility to perform multi selection of opportunities.

Resolution

This is the current system behavior.

If you need the pop up for "Reason for Status" when setting an opportunity as Lost via the work list view urgently, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Reason for Status ; Opportunity ; Pop Up , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions