SAP Knowledge Base Article - Preview

2633049 - IVR number can't be used as "Visible A number"

Symptom

IVR number is set as "Visible A number". But when an outbound call is performed, the caller number is not shown as the IVR number.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, IVR, ANumber, visibility, CDT, settings , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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