SAP Knowledge Base Article - Public

2632211 - Connector Issue when email validation is enabled


If you are trying to make users inactive in the LMS through the User Connector-SF but it is not working follow these steps:

  1. For the User Connector-SF go to "View Results" and click on the view logs
  2. You see the Exception User Entity invalid.EmailAddress:



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Reproducing the Issue

Try to execute the connector with email column empty or with an invalid email.


Email validation is enabled and no email is present in the input file or the email is invalid (eg: ,@xx). This is causing issues with the record.


A) If an invalid email is provided, add a valid email to the users on the source system.

eg: or


B) If no email is being provided, add the following property will nullify value <NONE> for email Address.<NONE>

This property gets added as follows:

  1. System admin
  2. Configuration
  3. System configuration
  4. Connector
  5. Add in<NONE>
  6. Apply changes and Save


Connector, LMS, <NONE>, Invalid.EmailAddress , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem


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