SAP Knowledge Base Article - Public

2631902 - Object Value Search (OVS)of Service Category Field Shows Blank when You Logon in Another Language Environment other than English

Symptom

You have configured the values for Service Category / Incident Category under Administrator. When you logon in English envrionment, all the values show correct in the Object Value Search of Service Category. However, when you logon in other environment (like German, French), the Object Value Search shows as blank.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisites:

In English Environment, under Administrator >> Service and Social >> Service Categories, here you have maintained Service Categories here.

 

Logon in any Language Envrionment other than English (like German or French).

  1. Go to Service work center.
  2. Go to Tickets.
  3. Create a new ticket or open an existing ticket.
  4. Click the OVS (object value search) of field Service Category or Incident Category.
  5. You found that the result of the OVS is blank. No categories shows in the list as below.

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Cause

You just maintained the Service Category details in English. There is no other languages defined for the categories.

Resolution

There are 2 ways to maintain multiple languages for category.

Method 1:

  1. Logon the related Environment (for examle: Logon German environment).
  2. Go to Administrator and go to Service and Social facet.
  3. Click Service Categories.
  4. Create a new Catalog as you cannot edit the released one. Maintain the "Category Name" and "Description" in German for every category.

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Method 2:

If you would like to create Catalog From File, you can maintain the different languages in the excel in one time, using the format as below: (repeat the 3 columns as Language, Name, Description for different language imput, see Language1, Name1, Description1 and Language2, Name2, Description2 . You can define many language sets based on this pattern in Excel.)

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Keywords

OVS (Object Value Search) ;  Service Category ; Ticket; Language , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions