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2631111 - JavaScript error or screen freezes when creating alerts for Interaction Center in SAP S/4HANA

Symptom

  • Screen freezes in Alert creation screen. It is not possible to navigate away from the screen.
  • In the Alert creation screen, there is no response when clicking buttons like 'Insert Attribute'.
  • Text editor is not editable.
  • When navigating to "Alert Creation" screen,
    • SAP S/4HANA for Customer Management 1.0 - Addon for SAP S/4HANA 1709, you can see 
      • You can see that some Javascript files from BSP component bsp_crm_btfbse cannot be loaded  (HTTPWatch or F12) and return 403, instead of return code 200
      • Javascript errors like "'DoValidate_BTFEditor' is undefined", "'SetFocus_BTFEditor' is undefined" are displayed if 'Disable Script debugging (Internet Explorer)' is unchecked in IE menu 'Tools' >'Internet Options' > 'Advanced':

        SetFocus_BTFEditor.png
      • Error for DoValidate_BTFEditor:
        DoValidate_BTFEditor.png
    • SAP S/4HANA for Customer Management 2.0 - Addon for SAP S/4HANA 1809 and SAP S/4HANA 1909 and higher, you face freezing behavior and the text field for alert text is not shown. 


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Environment

  • SAP S/4HANA for customer management 1.0

Product

SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA for customer management all versions

Keywords

CRMCMP_ALERTEDT, AlertEditFieldsView, ERR_ABORTED , KBA , CRM-S4-IC-ALT , S4CRM: Alerts , Problem

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