Try to close an IT requirement (SMIR/ZMIR) with report CRM_SOCM_SERVICE REPORT, you get error message:
Document 8000000xxx refused for technical reasons: ERROR_FREE
Message No. SOCM_ACTION_LOG203
You can't change the user * because you are not authorized, or because the Customizing settings for the status profile prevent the status from being changed.
The system resets the user * to the original (source) user *
Contact your system administrator.
Procedure for System Administration
Users must have authorization object B_USERSTAT to change a user * Check the authorizations for the user * profile, in Customizing.
Solution Manager 7.2
checklist, IT Requirement , KBA , SV-SMG-CM , Change Request Management , Problem
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