SAP Knowledge Base Article - Public

2630307 - Industry Field is Not Replicated to C4C

Symptom

When replicating Business Partner from CRM/S4H to C4C the Industry field is not getting updated.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Administrator Work center.
  2. Open the General Settings View.
  3. Click on Web Service Message Monitoring.
  4. Search for the Service Interface.
  5. You will be able to see the error.
  6. Select the respective message.
  7. Click on Restart.

Cause

This is happening because in CRM/S4H the Standard checkbox, under Industries is not flagged.

You can check on the C4C payload the following to confirm the behavior:

<IndustrySector actionCode="04">

<IndustryClassificationSystemCode>123</IndustryClassificationSystemCode>

<IndustrialSectorCode>123</IndustrialSectorCode>

<DefaultIndicator>false</DefaultIndicator>

Default Indicator is set as false.

Resolution

To replicate Industry to C4C, the Standard checkbox should be flagged in the OnPremise side. Hence, the DefaultIndicator field on C4C payload will be set as true.

As part of the standard integration scenario only one IndustrySector field can be updated in C4C.

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808