SAP Knowledge Base Article - Public

2629809 - SSL Certificate revoked - Recruiting Marketing

Symptom

This article presents a pretty rare situation that can happen when working with certificates. In some situations minutes, hours or days after installation the certificate isn't valid anymore and the following message appears when accessign the site :  Peer’s Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Ask SAP to generate CSR file install a new cert or renew an SSL certificate for the RMK Career Site
  2. SAP provides the CSR file;
  3. The customer provides the SSL certificate;
  4. SAP completes the certificate installation.
  5. After some time, the cert appears invalid with a cert revoked error

Cause

The certificate has been revoked by the issuer.

Resolution

IMPORTANT NOTE: After November 19th 2021 customers will have to use the new SSL Certificate tab in Career Site Builder to renew their SSL Certificates. With that in mind, Product Support will no longer be part of the certificate installation and renewal process.

Check with issuer why the certificate has been revoked then restart the process described in 2231401 - SSL Certificate Renewal - Recruiting Marketing

See Also

2231401 - SSL Certificate Renewal - Recruiting Marketing

2563741 - Unable to Access the Production RMK Career Site - Recruiting

2565122
- FAQ on SSL Certificates for RMK Production Career Sites

Keywords

KBA , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions