SAP Knowledge Base Article - Preview

2628429 - Ticket Completion Not Possible, Send a Reply to the Customer

Symptom

You are trying to set the status of Ticket to 'Completed' but you get the warning message to send a reply to requester.


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Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Due date for response, Service level agreement , KBA , requester , completed , status , warning , you are not able to close ticket , LOD-CRM-SRP , Service Request Processing , Problem

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