SAP Knowledge Base Article - Public

2628148 - Unauthorized from GetServerInfo for Live Data Connection to SAP Universes in SAP Analytics Cloud (SAC)

Symptom

  • Unauthorized from GetServerInfo for Live Data Connection to SAP Universes in SAP Analytics Cloud (SAC)
  • Error: "MessageClass":"com.sap.csina.cloud.boe.WebiRestException: ErrorCode: RWS 00070\nMessage=Internal server error. (RWS 00070)

Environment

  • SAP Analytics Cloud 2019
  • SAP BOE LIVE DATA CONNECT 2.x or 3.x

Reproducing the Issue

  1. Install SAP BOE Live Data Connect per https://help.sap.com/viewer/8c42716c6977461b8eec8216a28ac1a6/latest/en-US/89f79e1d873c4d7fa2bb65f7de851ffc.html
  2. Browse to https://<Tomcat Host>:<Tomcat Port>/sap/boc/ina/GetServerInfo
  3. Notice the error

Cause

GetServerInfo from SAP BOE LIVE DATA CONNECT does not support interactive login

Resolution

  1. Test SAP BOE LIVE DATA CONNECT per https://help.sap.com/viewer/6be6d1fc887046f7a5e5c1aa52505e86/latest/en-US/14b7943431bb4fb08b73b6ef4f43ab88.html
  2. Test Live Data Connection to SAP Universes in SAP Analytics Cloud
  3. Narrow down issues using trace logs per https://help.sap.com/viewer/6be6d1fc887046f7a5e5c1aa52505e86/latest/en-US/045d76c25e2848c2b33fdfc6d8607935.html
  4. Ensure the prerequisites on the BOE Tomcat are met, specially, re-create the secEnterprise trustedPrincipal.conf configuration
    (creating a new shared secret in case everything else is known to be configured correctly)

See: 2628222

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, live, universe, connect, unauthorized , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

Product

SAP Analytics Cloud 1.0