- Scope of SAP Jam support team?
- Is it SAP Jam support or professional service or can be performed by self service capabilities?
- When should the issue be handled by SAP Jam? When should the issue be handled by other teams ?
SAP Jam Collaboration
SAP Jam Support team ownership:
|Specific to BizX connected SAP Jam||Manual BizX-Jam sync|
|BizX- Jam integration (service request)|
|Enable Social Onboarding|
|Enable restricted access|
|Change SFAPI username to fix BizX - Jam sync|
|Specific to IAS connected SAP Jam||Default Name ID Format change for IAS connected Jam|
|IAS - Jam integration (re-integration)|
|Enable LMS integration for IAS connected Jam|
|Applicable for both BizX & IAS connected SAP Jam||Granting company admin access when no active company admin|
|Company Name change|
|Upgrade Jam edition|
|Company ID change|
|External user license upsell/downsell|
|Configure Strings/ Changing labels in Jam|
Self Service capabilities which Customers can do themselves:
|Subject Area (Jam Admin console)||Topic|
|Admin areas||Admin areas|
|SAML Local Service Provider|
|SAML Local Identity Provider|
|SAML Trusted IDPs|
|Custom Home Page|
|Custom Quick Tour|
|Third Party Analytics|
|BizX Admin Center|
|Grant/ Revoke Jam permisison|
|Grant Employee Export permission|
|Sync the changed User details to reflect in Jam|
|Password reset/ Change user password|
|Provision Users to SAP Jam|
|Update user profile|
|Jam integration settings in IAS|
Type 2 integration
For Implementation partners / PS service:
|Configurations needs to be fulfilled by PS/ implementation||Comments|
|Development using Jam API||Custom Development|
|Initial setup of SAP Jam SSO with customer's IdP||Service Request|
|Designing of the homepages / overview pages||Service Request|
How to engage with a Certified SAP Partner?
Please reach out to our Partners today to engage with an expert.
Steps to engage a Certified SAP Partner directly
- Visit our "Find and SAP Partner" page,
- Click the "Search the SAP Partner Finder" button.
- You can then use the filter options in the left navigation panel to find a Certified Partner based on your needs.
- Partners can provide quotes and estimates based on your needs.
Please note that each Partner may determine the types of services they offer for customers. Pricing can vary between Partners. There are a number of Partners that are happy to perform the types of changes/implementations listed here.
Steps to engage with SAP Professional Services
=> Please reach out to your Customer Success Manager or Customer Engagement Executive or your Sales Representative to get engaged.
=> You can also follow the KBA: 2149831
What is Support – What is Consulting: Cloud Solutions - 2706322
Is it SAP Jam support,SAP Jam support team scope internal,SAP Jam features options links , KBA , LOD-SF-JAM , SAP Jam , How To