SAP Knowledge Base Article - Public

2627962 - Model Rule and Validation not Working for List field


You have applied a model rule for a list field. And it is not working and also not evaluating result for this field when creating a rule.

Reproducing the Issue

  1. Go to Service work center.
  2. Click on Tickets UI.
  3. Open any Ticket.
  4. Navigate to any facet / header.
  5. Try applying rule to a list field.
  6. It is not working correctly or not evaluting result.



Rule editor and validation do not work for 1:n fields. Which means it only supports for fields which holds one value. For list or multi-value which is 1:n, this is not supported.


Model Rule , validation rule, Rule Editor, 1:n fields, 1:1 fields, List fields, List field for Model rule , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808