You have set Approval Process for Customer Invoice, however, when you cancel the document, the Cancellation Customer Invoice doesn't trigger the Approval Process.
SAP Business ByDesign - all its version.
Reproducing the Issue
Customer Invoicing work center.
- Invoice Documents view.
- Search for XYZ (XYZ refers to a released Customer Invoice).
- Click on Cancel button.
- New Cacellation Invoice is created.
- After saving or releasing, the document doesn't trigger the Approval Process.
Before Release 2008 the Customer Invoice Approval Process is only triggered on release of Customer Invoice documents and not on Cancellation Customer Invoice documents.
The Approval Process is available for Cancellation Customer Invoice documents with Release 2008
Approval Process ; Customer Invoice ; Cancellation ; Cancelation , KBA , AP-CI-CI , Customer Invoice , How To