SAP Knowledge Base Article - Public

2627397 - BizX Configuration Error in LMS Admin - Learning

Symptom

When changing the BIZX configuration within LMS Admin, the following error is generated when updating the metadataProviders[IDP1].value value:

Validation Error

You must correct the following error(s) before proceeding:

The configuration is invalid: https://<url to be updated>/idp/samlmetadata?company=<company_id>;org.opensaml.saml2.metadata.provider.MetadataProviderException: Error retrieving metadata from https://<url to be updated>//idp/samlmetadata?company=<company_id>

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate from LMS Admin > Configuration > System Configuration > BIZX
  2. Search for metadataProviders[IDP1].value and update the url as necessary
  3. Error is generated when Apply Changes is selected

KBA metadataProviders error.jpg

Cause

There is an issue with DNS which needs to be resolved by Operations team

Resolution

Create a Support Case with SF Product Support who will coordinate with the Operations team to resolve the error

Keywords

SF, success factors, LMS, biz x , KBA , LOD-SF-LMS-INT , Integrations with BizX , How To

Product

SAP SuccessFactors Learning all versions