SAP Knowledge Base Article - Public

2625990 - Stop Panel Appearing at the End of New Employee Step (2nd Step) [Panels] - Onboarding 1.0

Symptom

  • A stop panel is appearing at end of NES step for candidates stating:"Corporate Representatives must sign the forms now". 
  • Orientation Step is not used as implemented

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

The reason why a stop panel is showing is the following:

  • A PDF form is configured to be signed by Manager or Corporate Representative in New Employee Step
  • A field in PDF form is mapped to Corporate Signature in Settings > PDF Forms
  • New Hire completes the New Employee Step (2nd Step) in Manager's Work Queue
  • The configuration of Orientation Step (3rd Step) Wizard is not set as "Empty"

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

To resolve the issue, please follow solution for each scenario:

 

Scenario A: A PDF form is configured to be signed by Manager or Corporate Representative in New Employee Step

Resolution: Remove the signature requirement of Manager or Corporate Representative in New Employee Step

 

Scenario B: A field in PDF form is mapped to Corporate Signature in Settings > PDF Forms

Resolution: Reconfigure the PDF form and remove mapping for Corporate Signature

 

Scenario C: New Hire completes the New Employee Step (2nd Step) in Manager's Work Queue

Resolution: Utilize the Welcome Letter Link, ensure that Hiring Manager is not login to the internet browser

 

Scenario D: If the process is a 2 step (Post-Hire Verification (1st Step) & New Employee Step (2nd)) and the configuration of Orientation Step (3rd Step) Wizard is not set as "Empty"

Resolution: Set the Wizard to "Empty", contact support to confirm and if you are a customer engaged with a consultant or partner, ask them to configure the Wizard

Keywords

Onboarding, Stop sign page, corporate representative to sign the forms, stop page at end of nes step, stop page in signature step, stop signature. , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , How To

Product

SAP SuccessFactors Onboarding all versions