SAP Knowledge Base Article - Preview

2625772 - First Launch of Lumira in BI Platform is slow to load


  • Lumira in BI Platform is slow to load
  • Once loaded, performance is normal
  • The slow performance occurs once per logon session, and is subsequently quick to launch
  • A trace of the slow workflow shows this in the BI Launchpad web application traces, with requests that take 20s to complete
    • pingServerFactory(): server doesn't exist, cms=<cmsname>:6400,name=<node>.<server>,kind=pjs
    • END OUTGOING CALL Outgoing: (NO RESPONSE) SPENT [20.003] FROM [BIPSDK.EnterpriseSession:getService#<service>]
  • Network monitoring shows one or more 20-40s delays between loading elements 



  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Lumira 2.x


SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Lumira 2.1


KBA , BI-LUM-SRV-ADM , Lumira Server BI Platform Admin, Auth, Security , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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