SAP Knowledge Base Article - Public

2625235 - HTTP Status 500 – Internal Server Error in SAP Analytics Cloud (SAC)

Symptom

HTTP Status 500 – Internal Server Error in SAP Analytics Cloud (SAC)

In Chrome Developer Tools see POST to https://authn.<Landscape Host>.hana.ondemand.com/saml2/sp/mds fails with Status Code: 500

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Browse to SAP Analytics Cloud
  2. Notice the issue

Cause

An expired SAML certificate.

Resolution

This issue can only be resolved by SAP.

The SAP Cloud Operations team is responsible for making this change.

Please request this change via a Product Support chat incident on the SAP ONE Support Launchpad by choosing the SAP BusinessObjects Business Intelligence >> SAP Analytics Cloud expert area or the LOD (OnDemand) >> LOD-ANA-ADM component.

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, 500, internal, server, error, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predicitive , Problem

Product

SAP Analytics Cloud 1.0