SAP Knowledge Base Article - Preview

2625187 - CustomIVR WSDL file interpreted wrongly - SAP Contact Center

Symptom

  • You are using SAP Contact Center trying to communicate with a SOAP web service
  • For this, you are using WSDL but found that SAP CCtr isn't interpreting the WSDL file correctly
  • It sends some parameters within the wrong namespace
  • CEM logs receive a response=500 Internal Server Error


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Environment

SAP Contact Center 7.0.11

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, WSDL, WebServices, SOAP, 500 server error , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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