SAP Knowledge Base Article - Public

2623253 - SAP Trial Product Support

Symptom

  • You have obtained an SAP Trial product and face issues with the installation or usage.
  • You need support / technical assistance on an SAP Trial product.

Cause

There is no central team to support SAP Trial Products. Support will be given via the Trial Product's SAP Community page

Resolution

 

SAP Trial Product

Who to Contact

SAP Integration Suite and SAP Extension Suite

f.k.a SAP Cloud Platform

Email: SAPCPTrialSupport@sap.com

Or

Post your question to https://community.sap.com/topics/cloud-platform

Members from the SAP Cloud Platform team moderate this community.

You find additional information about the support channels here: https://help.sap.com/viewer/65de2977205c403bbc107264b8eccf4b/Cloud/en-US/5dd739823b824b539eee47b7860a00be.html

In order to buy a consumption-based SAP Cloud Platform plan, please contact your SAP sales representative (for customers) / Partner Manager (for partners). If you want to create an estimate beforehand, you can use our Estimator tool (https://www.sap.com/germany/products/cloud-platform/pricing/estimator-tool.html).

SAP S/4HANA Cloud

 

Check our FAQ document https://www.sap.com/docs/download/cmp/2015/06/sap-se-s4hana-freetrial-faq-en.pdf

Or contact us via the S/4HANA Cloud Trial Support Mailbox saptrialsupport@sap.com

SAP S/4HANA OnPrem

Create a question in the SAP CAL Community  (S/4 OP Trial is provisioned via CAL)(https://answers.sap.com/questions/metadata/24005/sap-cloud-appliance-library.html)

 

SAP Business Technology Platform

The users should post their question here https://answers.sap.com/tags/8077228b-f0b1-4176-ad1b-61a78d61a847 

See all info from product page in SAP Community here <https://community.sap.com/topics/business-technology-platform>

SAP Sports One

 

Visit our SAP Community where you can post your question: https://community.sap.com/topics/sports-entertainment

SAP Innovation Management

Review https://www.sap.com/cmp/td/sap-innovation-management-trial.html or search forums on https://community.sap.com/

SAP Event Ticketing

Review: https://www.sap.com/products/event-ticketing.html or search forums on https://community.sap.com/

 

SAP Rural Sourcing Management Trial

Visit our SAP Community where you can post your question: https://community.sap.com/topics/sourcing-and-contract-lifecycle-management

 

Analysis Path Framework Trial

 

Visit our SAP Community where you can post your question: https://community.sap.com/

SAP Big Data Margin Assurance Trial

Visit our SAP Community where you can post your question: https://community.sap.com/topics/database-data-management

 

SAP Analytics Cloud

Review https://www.sap.com/products/cloud-analytics.html and http://discover.sapanalytics.cloud/trialrequest-auto-1/

 

Business Objects

Registration: https://www.sap.com/cmp/td/sap-bi-edge-edition.html

Or visit our SAP Community where you can post your question: https://www.sap.com/community/topic/businessobjects-dashboards.html

 

ByDesign

 

Email: ByDesign.Reference.Systems@sap.com

SAP Predictive Analytics

Visit: https://www.sap.com/products/predictive-analytics.html

 

HANA Express

Visit: https://developers.sap.com/topics/sap-hana-express.community.html#community

 

Crystal Products (Crystal Reports and Crystal Server)

 Visit our SAP Community where you can post your question: https://www.sap.com/community/topic/crystal-reports.html

Alternatively, you can email customercare@sap.com

For the initial Trial registration:

Crystal Reports Trial Registration - https://www.sap.com/registration/trial.7a8b1d4b-079e-4a2c-aee3-13d9218868ef.html

Crystal Server Trial Registration - https://www.sap.com/registration/trial.bdbde30e-f31d-4d71-b179-58f3888010ed.html

SAP ADS

Visit: https://wiki.scn.sap.com/wiki/display/EIM/SAP+ADS+Sales+Team

 

SAP Power Designer

Visit: https://www.sap.com/cmp/td/sap-enterprise-architecture-designer-trial.html

Visit our SAP Community where you can post your question: https://www.sap.com/community/topic/powerdesigner.html

Cloud Appliance Library

Visit: https://cal.sap.com/catalog#/support

 

SAP Lumira Discovery

Trial Download: http://www.saplumira.com/

Email: customercare.lumira@sap.com

 

SAP Data Warehouse Cloud

Visit our SAP Community where you can post your question: https://community.sap.com/topics/data-warehouse-cloud

If your Trial Product does not appear on the list above please review the forum on SAP Community: https://www.sap.com/community.html and post a new question if needed.

In SAP Community you can review the Product's information page and ask questions for fellow users of the product to answer. The forums in SAP Community are also moderated by SAP Product Support engineers.

Use the button "Ask a Question" to post a new question:

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See Also

Software free trials

Keywords

Free trial, trial product, trial version, 30 days trial, trial instance, support, technical assistance, technical support , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , How To

Product

SAP Crystal Reports all versions ; SAP S/4HANA Cloud all versions