SAP Knowledge Base Article - Preview

2622790 - Reassigning a Demand to a Different Service Technician Vie Resource Scheduler Does Not Overwrite The Service Technician in The Ticket

Symptom

When you reassign a previously assigned Demand from a Ticket to a different Service Technician, the Service Technician in the Ticket on Header Level is not updated automatically.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins 1802

Keywords

Resource Scheduler Service Technician Reassign Assignment Automatically Automatical Header Level Update Overwrite , KBA , LOD-CRM-RES , Resource Scheduling , Problem

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