When you reassign a previously assigned Demand from a Ticket to a different Service Technician, the Service Technician in the Ticket on Header Level is not updated automatically.
SAP Hybris Cloud for Customer
Resource Scheduler Service Technician Reassign Assignment Automatically Automatical Header Level Update Overwrite , KBA , LOD-CRM-RES , Resource Scheduling , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.