SAP Knowledge Base Article - Public

2622043 - Outlook Response to Interview Organizer Trigger Doesn't Send Out Email Notification - Recruiting Management

Symptom

Interview organizer sets up an interview. Meeting invitation was sent out to Interviewers via outlook. When an Interviewer accepts or declines the invite via Outlook button, it should trigger a notification to the Interview Organizer, but this does not happen.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Recruiting Management

Resolution

The job that triggers Outlook Response to Interview Organizer notification runs every hour, thus there may be a delay for this notification. Please note this job is not configurable to run more frequently than once every hour.

In case after 1 hour has passed and no email was triggered, we can perform below steps to refresh the Meeting Invitation Response job.

  1. Disable the checkbox: Admin Center -> Set up Interview Scheduling Outlook Integration -> Establish Outlook Integration for Interview Scheduling
    Outlook Integration.png
  2. Hit Save [This will refresh the entries for getMeetingResponseStatusJob in job server]
  3. Refresh the page and verify changes
  4. Log out and log back in.
  5. Make sure you still have all the required details on the page.
  6. Hit verify
  7. Enable the checkbox : Admin Center -> Set up Interview Scheduling Outlook Integration -> Establish Outlook Integration for Interview Scheduling
  8. Hit Save [This will trigger a new getMeetingResponseStatusJob in job server]
  9. Refresh the page and verify changes


    Additional note: the email address of the Organizer is supposed to be under the same domine used for the integration, otherwise it will not work.

Keywords

Outlook integration, e-mail notification, e-mail not received, interview organizer, trigger , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions