You are using the software partner scenario (independent software vendor (ISV) scenario). You open a message and you select text type Incident Solved SUIS from the UI Text AB and add some text for this text type. The text is not sent to the final customer.
Only the text entered under text type Info for Customer of Partner SU12 is shared with the final customer.
SAP Solution Manager 7.2 ISV scenario
ISV, Incident Solved, SUIS, text , KBA , SV-SMG-SUP-ISV , Service Desk for Software Partner , How To
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